Customer Service Officer (Chennai)

Job Description:

Role Category Parameters Parameter Weight % Metro Urban SU Rural CSO Service Quality Welcome calling and onboarding Customers (100% of NTB A/cs of the Branch) 10% NA NA NA NA CSO Quantitative Parameters MoM CASA NTB (Nos) 7.5% 8 8 8 6 CSO Quantitative Parameters Incremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs) 20% 4 4 3 2 CSO Quantitative Parameters LI + GI+ MF + Assets
- Net Revenue in Rs lacs (Total Yearly Income) 7.5% 1.8 1.5 1.2 1 CSO Portfolio Management 3% MoM TRV Growth of Mapped Book 10% NA NA NA NA CSO Portfolio Management Mapped Book Customer meetings Coverage 5% NA NA NA NA CSO Portfolio Management Primary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book 5% NA NA NA NA CSO Compliance and Controls Audit Ratings: Branch Medium Risk or below
- Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking
- Timely Revert and rectification of audit findings 20% NA NA NA NA CSO Compliance and Controls Nil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting 15% NA NA NA NA 100% Apply on Kit Job: kitjob.in/job/4n2hyc