Project Manager Chennai

Chennai 7–10 Years Full time Enterprise Communication Platform Delivery & Governance, Omnichannel Messaging, CPaaS & API Integration Leadership ODC0267

Job Description Lead end-to-end delivery of enterprise communication initiatives (SMS, Email, Push, WhatsApp, Chatbots, CPaaS). Own the project lifecycle, including scope, timelines, budget, quality, risks, and stakeholder alignment. Build integrated delivery plans and manage dependencies and critical paths. Drive Agile ceremonies while maintaining executive-level reporting. Lead implementation of notification engines, message orchestration, templates, segmentation, and triggers. Oversee API integrations with CRM, mobile applications, core banking, middleware, and data platforms. Establish governance for compliance, consent management, audit traceability, and data privacy. Maintain RAID logs and manage vendor SLAs. Run UAT, release readiness activities, and post-launch stability monitoring. Optimize communication journeys for engagement, throughput, and cost efficiency.

Qualifications Solid governance, delivery leadership, and vendor management capabilities. Experience with platforms such as Twilio, Infobip, Braze, Adobe Campaign, SendGrid, and Firebase. Knowledge of Agile tools (Jira / Azure DevOps, Confluence) and workflow tools (Visio, Miro, Figma). Understanding of CI/CD and basic cloud concepts (Azure / AWS / GCP). Excellent stakeholder communication, negotiation, and executive reporting skills. Solid ownership mindset with a structured problem-solving approach.

Experience 7–10 years of total experience, including 4+ years leading communication platform projects. Proven delivery of omnichannel messaging and CPaaS integrations. Experience in regulated environments (privacy, consent, audit, and records management). Background in API-led and event-driven architectures. Exposure to banking or financial services ecosystems is preferred. Apply on Kit Job: kitjob.in/job/4nccx4