Customer Success Associate (Koramangala)

Hiring for Associate – Customer Success / Operations | Bengaluru Looking for MBA (Operations / Supply Chain / Logistics) professionals with 1–3 years of experience in Logistics, Supply Chain, Customer Success, Post Sales Operations, Enterprise SaaS, or tech-enabled operations workplace to join a fast-growing logistics technology platform. Key Responsibilities:
- Act as SPOC for enterprise clients and manage end-to-end customer operations
- Drive post-sales implementation, onboarding, configuration, and client training activities
- Coordinate with Operations, Product, Tech, and Client teams to ensure timely execution and SLA adherence
- Monitor operational workflows, turnaround times, KPIs, and service performance metrics
- Handle customer queries, worklists, escalations, and implementation requests efficiently
- Support process optimization and operational efficiency improvement initiatives
- Work closely with technical teams for troubleshooting and platform adoption
- Ensure seamless execution of day-to-day business and customer success operations Preferred Skills:
- Customer Success
- Supply Chain & Logistics Operations
- Enterprise SaaS
- Stakeholder Management
- KPI & SLA Tracking
- MIS Reporting & Dashboards
- Operational Analytics
- Client Onboarding & Implementation Location: Bengaluru Experience: 1–3 Years Application Question(s)
- Do you have at least 1 year of full-time experience in Customer Success, Operations, Supply Chain, Logistics, or Enterprise SaaS environment?
- Have you worked as a SPOC managing enterprise clients, customer queries, onboarding, or implementation activities?
- Do you have hands-on experience coordinating with cross-functional teams such as Operations, Product, Tech, or Clients for timely execution and SLA management?
- Have you worked on KPI tracking, operational dashboards, MIS reporting, or performance monitoring in your previous role?
- Have you completed an MBA in Operations, Supply Chain, or Logistics specialization? Work Location: In person Apply on Kit Job: kitjob.in/job/4mv786