Customer Success Associate Koramangala

Hiring for Associate – Customer Success / Operations | Bengaluru

Looking for MBA (Operations / Supply Chain / Logistics) professionals with 1–3 years of experience in Logistics, Supply Chain, Customer Success, Post Sales Operations, Enterprise SaaS, or tech-enabled operations workplace to join a rapid-growing logistics technology platform.

Key Responsibilities: Act as SPOC for enterprise clients and manage end-to-end customer operations Drive post-sales implementation, onboarding, configuration, and client training activities Coordinate with Operations, Product, Tech, and Client teams to ensure timely execution and SLA adherence Monitor operational workflows, turnaround times, KPIs, and service performance metrics Handle customer queries, worklists, escalations, and implementation requests efficiently Support process optimization and operational efficiency improvement initiatives Work closely with technical teams for troubleshooting and platform adoption Ensure seamless execution of day-to-day business and customer success operations

Preferred Skills: Customer Success Supply Chain & Logistics Operations Enterprise SaaS Stakeholder Management KPI & SLA Tracking MIS Reporting & Dashboards Operational Analytics Client Onboarding & Implementation

Location: Bengaluru Experience: 1–3 Years

Application Question(s) Do you have at least 1 year of full time experience in Customer Success, Operations, Supply Chain, Logistics, or Enterprise SaaS environment? Have you worked as a SPOC managing enterprise clients, customer queries, onboarding, or implementation activities? Do you have hands-on experience coordinating with cross-functional teams such as Operations, Product, Tech, or Clients for timely execution and SLA management? Have you worked on KPI tracking, operational dashboards, MIS reporting, or performance monitoring in your previous role? Have you completed an MBA in Operations, Supply Chain, or Logistics specialization?

Work Location: In person Apply on Kit Job: kitjob.in/job/4n39tx