Operations Manager Wayanad

Job Summary

Mazus Inn, a premium hospitality property in Wayanad, is seeking an experienced and dynamic Operations Manager to oversee daily hotel operations and ensure exceptional guest experiences. The ideal candidate will have a strong background in hospitality management, leadership skills, and the ability to manage multiple departments efficiently.

Key Responsibilities1. Operations Management Oversee day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, and Maintenance. Ensure smooth functioning of all departments to deliver high-quality service standards. Monitor occupancy, revenue, and cost control measures. Guest Experience & Service Quality Maintain high standards of guest satisfaction and handle guest complaints professionally. Ensure personalized guest experiences aligned with the brand standards of Mazus Inn. Monitor online reviews and implement improvements. Team Leadership & HR Recruit, train, and supervise staff across departments. Conduct regular team meetings, performance evaluations, and training sessions. Foster a positive and skilled work workplace. Financial & Administrative Control Prepare and manage budgets, forecasts, and financial reports. Control operational costs while maintaining service quality. Ensure compliance with statutory regulations and company policies. Sales & Business Development Support sales and marketing strategies to maximize occupancy and revenue. Build relationships with travel agents, corporate clients, and online platforms. Identify opportunities for business growth and partnerships. Maintenance & Property Management Ensure the property is well-maintained and meets safety and hygiene standards. Coordinate with maintenance teams for timely repairs and preventive maintenance.

Pay: From ₹20,000.00 per month

Benefits Cell phone reimbursement Adaptable schedule Food provided Paid sick time Paid time off

Work Location: In person Apply on Kit Job: kitjob.in/job/4mf5fy