Director (Bangalore Division)

Director, Total Experience Job Summary You will be creating and leading a team of experience professionals such as designers and engineers, charged with a mission of redefining the digital experiences and services for customers of Our Client. This team partners with teams in Corporate Marketing, Customer Experience (CX) and Agile to understand the priorities and desires of our customers. The User Experience team then translates those priorities and desires into digital experiences through design research, customer journey mapping, content development, information and technical architecture, and design patterns. The leader of this team also acts as the product owner for primary portal, the primary engagement site for its customers. You will demonstrate, mentor and coach on the behavioral mindsets that are: Driven to Win as a Team: Constantly pursing exceptional results that help us win in the market Respect for Teammates: Encourage and empower diverse identities, backgrounds, talent and perspectives Collaboration: Works collaboratively with all team members across the IT, integrate perspectives and encourage other’s contributions Adaptable: Quickly adapts to customer feedback by adjusting team priorities to fit new circumstances
* Ability to work on-site in Bengaluru, India is a requirement of the role. Mode of Working: This role follows a hybrid work model, with a primary base in Bengaluru. While in office presence is essential for key engagements, flexibility is offered for remote work based on business needs and team alignment. Skills and Background You’ll Need Education: A Bachelor’s degree in Business, IT, HCI, or a related field is required. Experience: 10+ years of digital experience and customer experience, ideally supporting digital transformation and growth. 12+ years in UX or digital product design, including 5+ years leading multi‑disciplinary teams (design, engineering, architecture) in enterprise environments. Proven ability to hire, coach, develop, and m Apply on Kit Job: kitjob.in/job/4m35vj