Backup Administrator (Bangalore Division)

Company Description U&D; Square Solutions Pvt. Ltd. is a leading provider of 24x7 Managed IT Services, serving top Managed Service Providers (MSPs) across the USA and Canada. With a focus on ITIL-based practices, our expertise spans monitoring services, proactive maintenance, server and network management, IT security, and more. We currently manage over 15,000 servers, 90,000+ endpoints, and support numerous web hosting customers worldwide. Our team handles over 25,000+ incidents each month, ensuring reliable and consistent IT solutions for our clients. Role Description The L2 Backup Engineer is responsible for ensuring the reliability, availability, and optimal performance of the backup infrastructure within client environments. This role involves proactively addressing backup-related issues, implementing solutions to minimize risks, and maintaining robust disaster recovery processes. The ideal candidate is a proactive problem solver with a strong technical background in backup systems and a passion for delivering exceptional service in a dynamic and rapid-paced environment. This individual should have a deep understanding of enterprise backup tools and processes, as well as the foresight to plan and execute impactful changes without compromising data integrity. The ability to effectively manage stress during critical incidents and to consistently provide excellent customer service is critical to success in this role. Responsibilities: Monitor, manage, and maintain backup environments to ensure data protection and availability. Perform regular health checks of backup systems, including backup jobs, replication, and disaster recovery configurations. Troubleshoot and resolve Level 2 issues related to backup failures, performance, and restore requests. Escalate complex problems to L3 engineers or vendor support when required, ensuring timely resolution. Manage and maintain backup solutions across on-premises, cloud, and hybrid environments (e.g., Axcient, Veeam, Acronis, Barracuda, Datto). Assist with the development and implementation of disaster recovery plans and periodic recovery testing. Proactively identify and remediate potential issues in backup and recovery processes before they impact operations. Create and maintain detailed documentation, including backup policies, procedures, and troubleshooting guides. Collaborate with cross-functional teams to ensure backup and disaster recovery processes align with organizational goals. Provide excellent customer service and timely communication to clients during incidents and support requests. Skills and Qualifications: Proven experience with enterprise backup solutions such as Veeam, Datto, Acronis, or similar platforms. Strong knowledge of operating systems (Windows Server) and virtualization platforms (VMware, Hyper-V). Familiarity with storage terms (SAN/NAS) and cloud-based backup solutions (AWS, Azure). Understanding of disaster recovery processes and best practices. Solid troubleshooting skills with a logical and detail-oriented approach to problem-solving. Strong communication skills, both written and verbal, to effectively document processes and interact with clients. Ability to handle high-pressure situations, such as client-down incidents, with professionalism and composure. Preferred Certifications: Veeam Certified Engineer (VMCE) or equivalent backup solution certifications. Microsoft Azure or AWS certifications related to backup and disaster recovery.
- This role is an excellent opportunity for a self-driven individual passionate about backup technologies and IT resilience to make a significant impact in ensuring our clients' business continuity. Apply on Kit Job: kitjob.in/job/4m77uq