Service Manager Yelahanka

We are looking for an experienced and agile Service AGM to lead and manage end-to-end service operations at our dealership. The ideal candidate will be responsible for driving operational excellence, customer satisfaction, and team performance in the service department.

Key Responsibilities

Service Operations Management*

Oversee complete workshop operations including job allocation, service delivery, turnaround time, and quality control.

Team Leadership & Development*

Lead, mentor, and train service advisors, technicians, and support staff to ensure high productivity and efficiency.

Customer Satisfaction & Retention (CSI)*

Ensure high levels of customer satisfaction by maintaining service quality, reducing complaints, and improving retention rates.

Performance Monitoring*

Track daily, weekly, and monthly KPIs such as revenue targets, service volume, productivity, and efficiency metrics.

Customer Escalation Handling*

Resolve critical customer issues and escalations promptly while maintaining a positive customer experience.

Process & SOP Implementation*

Ensure strict adherence to company SOPs, safety standards, and compliance guidelines within the workshop.

Revenue & Business Growth*

Drive service revenue through AMC, value-added services, spare parts sales, and upselling opportunities.

Inventory & Workshop Management*

Coordinate with parts department to ensure availability of spares and smooth workflow.

Key Skills Required Strong knowledge of two-wheeler service operations Leadership and team management skills Customer handling and problem-solving ability Analytical mindset for performance tracking Positive communication and interpersonal skills Ability to work under pressure and meet targets

Why Join Us?* Competitive salary with attractive incentives Chance to lead a growing service team Work with a reputed Honda dealership Career growth and leadership exposure

Job Type: Full-time

Pay: ₹700,000.00
- ₹800,000.00 per year

Benefits: Health insurance

Work Location: In person Apply on Kit Job: kitjob.in/job/4ncbj0