HELP DESK EXECUTIVE, Zirakpur

Company: One Paisa Communication
Job Title: Help Desk Executive
Job Type: Full-Time / Permanent
Location: MOHALI
Salary: 15,000 20,000 per month + Incentives

Job Summary

We are looking for a dedicated and customer-focused Help Desk Executive to assist customers by resolving queries, providing support, and ensuring a smooth customer experience. The candidate will act as the first point of contact for customer assistance and issue resolution.

Roles & Responsibilities

* Handle customer calls, emails, and support queries
* Provide accurate information regarding company services
* Resolve customer complaints and escalate issues when required
* Maintain records of customer interactions and complaints
* Coordinate with internal departments for issue resolution
* Ensure timely follow-up with customers
* Maintain professional communication and customer satisfaction
* Prepare daily support and resolution reports

Requirements

* Good communication and interpersonal skills
* Basic computer knowledge and email handling
* Problem-solving and customer handling ability
* Ability to work under pressure
* Fresher and experienced candidates can apply
* Graduate preferred

Preferred Skills

* Experience in customer support or help desk operations
* Familiarity with CRM software or ticketing systems
* Hindi and English communication preferred

Benefits

* Fixed salary + performance incentives
* Career growth opportunities
* Friendly work environment
* Training and skill development
* Paid leaves and company benefits as applicable

Working Details

* Working Days: Monday to Saturday
* Shift Timing: DAY TIME
* Immediate joiners preferred

Apply Now

Interested candidates can send their resume to: mehak.one paisa
Contact :9877674761