Customer Support Executive Tindivanam

Preferred Candidates: 15 to 20 Kms from Kutteripattu

Job Summary:

We are seeking a proactive and customer-oriented E-Commerce Customer Support Executive to manage and enhance the customer experience across our digital sales platforms. The ideal candidate will handle customer queries, resolve order-related issues, and ensure timely, accurate, and high-quality support throughout the customer journey.

Key Responsibilities: Manage customer inquiries through email, live chat, phone, and social media channels Assist customers with order placement, tracking, cancellations, returns, and refunds Resolve customer complaints while maintaining a high level of professionalism and empathy Coordinate with internal teams such as logistics, warehouse, finance, and marketing to resolve issues Maintain accurate records of customer interactions using CRM or helpdesk software Monitor customer feedback and suggest improvements to processes and policies Ensure adherence to company service standards, KPIs, and SLAs Support promotional campaigns by addressing customer queries related to offers and pricing

Qualifications & Skills Bachelor’s degree in Business, Communications, or a related field (preferred) 3 years of experience in customer support, preferably in the e-commerce or BPO industry, with hands-on experience handling customer interactions through WhatsApp chat, email, and voice calls. Excellent verbal and written communication skills in English. Strong problem-solving and conflict-resolution abilities Proficiency with e-commerce platforms and CRM tools Customer-centric mindset with robust attention to detail Understanding of customer satisfaction metrics (CSAT, NPS, TAT)

Job Types: Full time, Permanent

Pay: ₹17,000.00
- ₹20,000.00 per month

Advantages: Provident Fund

Work Location: In person Apply on Kit Job: kitjob.in/job/4mgho9